Privacy Policy

ELEMENTONE LIMITED (“REPMATE”, “us”, “our”, or “we”) takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when REPMATE collects personal information about you and how REPMATE will use your personal data.

This Privacy Policy (“Policy”) describes how we collect, share, and use your personal information, as well as how to exercise your privacy rights and choices.

This Policy applies to REPMATE’s platform, including the related mobile applications, products, websites, technology, software, and services (collectively, “Services”). Please also read our Terms and Services (“Terms”), which set out the terms governing the Services. As used in this Policy, the words “REPMATE”, “us”, “our”, or “we” means the ELEMENTONE LIMITED providing the Services to you. Under this Policy, REPMATE acts as a data controller or “business” for the personal information we process. This means we decide how to collect and process personal information.

1. Information We Collect

Account Information:We collect account information such as your name, email address, phone number, date of birth, gender, and password.

Profile Information: We collect information about yourself, such as your photo, weight, preferred sport type(s), fitness goals and level of experience.

Contact Information: You can choose to share contacts from your mobile device or social networking accounts. If you share this information, we will regularly access and store it to help you connect with REPMATE users you may know.

Support Information: We collect the information you provide in connection with requests for support.

2. Information We Collect

Content You Share:We collect content you share through the Services, such as templates, sessions, photos, videos, posts, comments, and messages.

Activity Data: We collect Activity Data directly or through third-party integrations you configure. “Activity Data” is information about the activities you record or upload to REPMATE, such as equipment usage, date, time, repetitions, weight, distance, speed, pace, perceived exertion, power, cadence, and geolocation information. Activity Data can also include health data, such as heart rate, if you choose to provide it.

Location Information: We collect or infer location information when you sign up for and use the Services. For some of our features to function, you must grant us permission through your device to track your device’s precise location. You can stop sharing precise location at any time with your device settings.

Usage Information: We collect information from your use of the Services, such as your gyms, friends, likes and actions you take such as logging in or viewing others’ activities.

Performance Metrics: We generate metrics from your information to help you analyse your performance, such as Fatigue, Relative Strength, Fitness Score, Fitness, and Performance Predictions.

Device Information: We collect technical information from the browser, computer, or mobile device used to access the Services. This includes device and network information, log files, and analytics information.

Cookies, Analytics, and Third-Party Technologies: We collect and use information through cookies and similar technologies.

Payment Information: If you make a payment on REPMATE, we collect information about your purchase, including the final four digits of your credit card number. We do not collect your full payment card information. Instead, we use Payment Card Industry compliant third-party payment services.

Third-Party Accounts: You can sign up and log in to the Services using accounts with other businesses, such as Google or Apple (“Third-Party Accounts”). If you access the Services through Third-Party Accounts, we will collect information such as your name, email address, profile information, and preferences. To control the information we receive from Third-Party Accounts, you must use the privacy controls in your Third-Party Account.

Service Providers: We may collect information through our service providers, such as when we collect your feedback through surveys.

Other Users: We may collect information about you from other REPMATE users, such as when they give you likes or comment on your activities.

3. How we will use the information about you

Create and Update Your Account: We process information, such as your Account Information and Profile Information, to create and update your account.

Process Your Subscription: We process information to manage your subscription, including using your Location Information to determine your country pricing.

Record Your Activities and Analyse Your Performance: We process your Activity Data and other information to help you record and analyse your performance. For example, we may compare your past efforts or help you set goals for training. We may also match your GPS to specific Gyms to analyse your efforts against those of other users and to establish leaderboards.

Enable GPS-Based Activities: We use your Location Information to enable GPS-based activity tracking and certain map-related features.

Customise Your Experience We use information to personalise your experience. For example, we may suggest sessions, exercises, gyms, users to follow, or new features.

Interact with Other Users We facilitate interactions with other users, such as to complete session with each other; find, follow, or message other users; and use additional features to interact with each other, such as group activities.

Provide AI Features We use and develop machine learning (“ML”) and artificial intelligence (including large language models) (“AI”) to provide features designed to enhance your training and improve the Services (“AI Features”). AI Features include, for example, protecting the integrity and security of our Services (such as detecting anomalies on leaderboards), generating programs, or providing personalised training guidance. Depending on your privacy controls and sharing permissions, we also may use personal information such as health and Location Information for AI Features, for example, to provide you with training analysis and recommendations.

Visualise Your Activities We use information to visualise your activities, such as creating visualisations from your training log or performance metrics.

Share Insights: We help users find new ways and places to be active and understand how others are engaging in activities. We may also share aggregated or deidentified information, such as usage or demographics.

Contact You About the Services: We may contact you about material changes to our Terms, when investigating alleged violations of our Terms, or with customer support messages.

To Assit You with a Request: We use information to provide support in response to your requests and comments. Depending on your request, this may require us to access your account (for example, to troubleshoot or replicate a reported issue)

Improve the service we provide to you: From time to time, we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We do this on the basis of legitimate interests. We may contact you by email, telephone or in-app notifications to ask you for your feedback and comments on our services.

Analytics: We may also use aggregated information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. These statistics will not include information that can be used to identify you.

AI Development: We use information to enhance the quality, reliability, and/or accuracy of our AI Features by creating, developing, training, testing, improving, and maintaining AI and ML models run by REPMATE or our service providers. We use aggregated, de-identified information for AI Features where possible for their purpose.

4. Marketing

We may also wish to provide you with information about special features of our website or any other service or products similar to what we now offer to you which we think may be of interest to you. If you agree to our providing you with marketing information, you can always opt out at a later date and every contact from us will contain an unsubscribe option.

5. How We Share Your Information

Information Visible to Others: Your information may be visible to other REPMATE users and the public. If you are 18 years or older, certain information, including your profile and your activities, is set by default to be viewable by “Everyone”. Everyone includes REPMATE users and the public, which may include search engine results.

Subject to your privacy controls, your information, including parts of your profile, photos/videos, information and content you share (including precise location, such as where you go to the gym), users you follow and who follow you, your Session Data, the devices you use, your online status, and likes and comments you give and receive may be viewable on REPMATE or to non-registered users.

Service Providers: We may share your information with third parties to support, improve, promote, and secure the Services; process payments; or fulfill orders. These service providers only have access to the information necessary to perform specified functions on our behalf. We require them to protect and secure your information.

Third-Party Services: You can choose to share your information and content with third-party apps, plugins, or websites that integrate with the Services, as well as with third parties who work with REPMATE to offer an integrated feature. Information you provide to these third parties is subject to their terms and policies.

If you choose to use a Third-Party Account to log in to REPMATE, we share only the information necessary for login and security purposes. You can also share your information (including Session Data) via text, email, or on social media applications like Instagram. Activities you share to other social networks may be viewable on those platforms, and may include your location information.

6. Our use of cookies and other information gathering technologies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell youhow to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.

We collect, use, and disclose information through the use of cookies, tracking pixels, SDKs, Google Analytics, and other third-party tracking technologies for security and authentication, to understand and improve your experience, perform analytics, inform and serve relevant ads, understand how you interact with ads, and allow you to navigate and use our Services. Specific to Google Analytics, you can find more information in Google’s explanation at “How Google uses information from sites or apps that use our services”.

7. How we protect your information

We implement measures to manage your information securely and consistently with this Policy. We maintain administrative, technical, and physical safeguards in accordance with appropriate industry standards that are designed to protect against unauthorised use, disclosure, or access to personal information.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

8. Overseas transfers

We predominantly process your personal data in the UK or the EEA. However, we may sometimes transfer your personal data outside of the UK and EEA to certain third parties (including those listed above). Where we make such a transfer, we will only do so in accordance with the requirements set out in applicable law (such as to a country deemed to provide an adequate level of protection, or by using specific contracts approved by the UK Government or the European Commission).

9. Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to support@repmateapp.com. Requests are free of charge, and we will usually supply the information within 30 days. We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to REPMATE changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please use the delete account under the settings in your profile page. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate (your right of rectification).

You also have a right to ask us to remove your personal data (your erasure right) in some circumstances and you may similarly contact us to request this.

You have a right to move your data in certain cases (data portability). Contact us for further information about this.

10. Data retention period & Managing Legal and Regulatory Obligations

We hold your data for so long as is necessary in order to perform the services we provide to you or as long as the law requires. Most customer data is deleted six years after the customer deletes their account.

We may use information to manage or respond to demands or obligations related to the law, government entities, or other regulatory bodies with respect to the Services.

11. Sale of business

If REPMATE business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

12. Your Privacy Rights and Choices

We provide a variety of privacy controls to manage your information. We encourage our users to adjust their controls to align with their desired experience.

By submitting your personal information, you consent to the use of that information as set out in this policy. You may withdraw your consent at any time and where we are so permitted by law we shall cease processing that data within 30 days.

13. Children's Privacy

Our services are not intended for, nor directed to, children under 13 years of age, and we do not knowingly collect personal information from anybody under 13 years of age. If you are under 13 years of age, do not use the Services.

14. Changes to privacy policy

We keep our privacy policy under regular review and reserve the right to modify this Policy at any time. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 8 January 2026.

15. How to contact REPMATE and complaints

If you have questions about our privacy practices, this Policy or would like to contact us you can do so by the email to support@repmateapp.com.