Support
Contact REPMATE
Use the form below to contact our team. This page is intended for support requests, App Store review, billing questions, and general feedback.
Support details
We aim to respond as quickly as possible. For urgent account or billing issues, include the email address linked to your account.
Common reasons to contact us
- Account access and sign-in issues
- Billing and subscription questions
- Bug reports and technical problems
- General product feedback
Frequently asked questions
Quick answers to common questions about billing, programmes, analytics, and account support.
Getting started
How do I download Repmate?+
Repmate is available on the App Store. Search "Repmate" or follow the download links on our homepage.
Is Repmate free?+
Yes - Repmate is free to download and use. The core features are free forever. You can upgrade to Pro at any time for the full experience.
What devices does Repmate support?+
Repmate is available on supported smartphones. It is optimised for modern mobile devices.
Plans & billing
What's the difference between Free and Pro?+
Free includes manual logging, the exercise library, social features, the Repmate Score, and basic AI programme generation. Pro adds unlimited AI programmes, fatigue tracking, advanced analytics, the group calendar, and unlimited templates.
How do I upgrade to Pro?+
Open Repmate, go to your profile, and tap Upgrade to Pro. You'll be guided through the in-app purchase on your app store.
Can I cancel my Pro subscription anytime?+
Yes. Pro subscriptions are managed through your app store. Cancel at any time through your platform's subscription settings - you keep Pro access until the end of the billing period.
Is my data safe if I move between plans?+
Absolutely. All your training history, programmes, and data are preserved regardless of which plan you're on.
Programmes & logging
How does AI programme generation work?+
Tell Repmate your goal (strength, hypertrophy, fat loss, or recomposition) and our AI generates a week-by-week programme tailored to you. Available on Pro with unlimited generations.
Can I build my own programme manually?+
Yes - you can build a programme from scratch using our exercise library of 400+ movements. Free and Pro users both have access to manual programme building.
Community features
How do I add friends on Repmate?+
Go to the Social tab in the app and search for friends by username or connect from your contacts. Once you're connected, you'll see each other on the Social Map and Leaderboard.
How do I invite someone to a shared session?+
When creating or viewing a session, tap the attendees section and search for friends to invite. They'll get a notification and can confirm their attendance.
Analytics & Repmate Score
What is the Repmate Score?+
The Repmate Score is a single metric that tracks your strength level per muscle group, from Beginner to Elite. It updates automatically after every session based on your training volume and progressive overload.
How does fatigue tracking work?+
Repmate tracks your overall and per-muscle fatigue based on your recent training. It uses a five-point scale: Rested, Optimal, Strained, Fatigued, or Overworked - helping you decide when to push and when to recover.
Account & technical
How do I contact support if I need more help?+
Email us at support@repmateapp.com. We aim to respond as quickly as possible. For urgent issues, include the email linked to your account.
I'm having a technical issue - what should I do?+
Try closing and reopening the app first. If the issue persists, make sure you are on the latest version from the App Store. If it still is not resolved, contact us at support@repmateapp.com with a description of the problem.